Customer Service Coordinator

Customer Service Coordinator

Pertemps are currently recruiting for a Customer Service Coordinator on behalf of our client based in Hortonwood, Telford on a Temp-Permanent basis.

The successful candidate’s main responsibility will be developing and building customer relationships and in turn, liaising with production to ensure that customer expectations are met. Reporting directly to the Operations Director, this would be a varied role and the right candidate would enjoy working as part of a small dynamic team but have responsibility for the throughput of sales.

Hours:
Mon-Thurs, 9am – 5pm | 9am-4pm, Friday | Fully office based

Salary:
£12.64 - £14.22 D.O.E

Duties include but not limited to:
• Processing all sales orders & update customers on product availability.
• Handle all customer queries regarding orders, proof of delivery, and delivery exceptions.
• Liaise with production to ensure timely despatch of orders.
• Provide support to the warehouse with domestic and international shipments.
• Monitor production schedule and identify areas of concern with regards to capacity and/or lateness of raw materials.

Ideal Candidate:
• Previous experience in an office-based customer service role.
• Experience in using Sage Line 50 or a similar platform.
• Strong problem-solving skills.
• Excellent attention to detail.
• Excellent communication skills

If you are interested in this role, please click to APPLY