£24,500 Per Annum
Full Time
Permanent
Tamworth, Staffordshire
Customer Service And Call Centre
Posted 27 days ago
Expires In 1 Day
Job Description
Pertemps are recruiting for a highly motivated and talented individual for a customer service role based in Tamworth. This is a Full time Permanent position.
Full Time: 8am – 4:30pm or 8:30am – 5pm 40 HOURS PER WEEK
Salary: £24,500 with a potential for bonus.
Benefits:
- Bonus Structure
- Free parking
- Company pension
- Share Save scheme.
- Healthcare cover
- Staff discounts on thousands of products
- Bike to work scheme.
- Modern office environment
- Bonus structure maximum £1,200 annually
Main duties:
- Actively participate to achieve monthly average order value targets.
- Build and maintain effective communications and good working relationships with all internal and external teams, particularly National and Key Account Managers, Operations, Supply Chain and Credit Control to ensure maximum customer service levels are achieved.
- Use listening skills when speaking with our customers to understand their business needs and exceed expectations.
- Develop and maintain skills, by resolving customer queries, requests for product information efficiently. Ensure appropriate follow-up is completed via the telephone, SLA Tracker, and Shared inbox.
- Develop yourself to be the very best you can whilst always ensuring our clients values are at the core of all you do.
- Receive inbound sales orders and enquires from our customers, ensuring accuracy and exceptional service to the customer.
Skills and Qualifications:
- A full driving licence (preferred but not essential)
- Flexible about working hours.
- Strong English and good verbal written and communication skills.
- Proactively supporting sales, in growing Customer Portfolio.
- Excellent listening and the ability to understand the customer needs.
- Able to work individually and as a Team Member, by building relationships.
If you’re interested, click apply now!!
Kym Harrison
Kym.Harrison@pertemps.co.uk
01827 311377
Division 063
Pertemps Tamworth
The Manor House
Ground Floor
Lichfield Street
Tamworth
Staffordshire
B79 7QF
01827 311377
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