Job Description

Customer Service Administrator required on a part time basis for a busy warehouse in Peterborough.

Part time Mon to Wed
Hours 8am - 5pm - may be flexible with hours
Weekly pay
Parking on site
Training provided
Maternity cover
Modern spacious offices

Job summary:
To supply administrative support to the Customer Services Department and communicate effectively with internal customers. To ensure all documentation is updated.

You must have previous admin and customer service experience.

Responsibilities:

Answering and handling all internal customer calls appropriately.  
Handling all enquiries regarding pricing, missing products, damaged goods, delivery times, etc. These may be via telephone or email.  
Keeping the customer informed at all times regarding the status of their enquiry. 
Logging all enquiries onto the CRM system. 
Data entry and processing of all orders. This includes, but is not restricted to:

Call-off orders 
‘Loose supply’ orders  
Returns orders  
Free of charge orders

Liaise with other departments to ensure Customer Service objectives are met. 
Escalation of formal complaints. 
Departmental filing as required  
Ensure all administrative and reporting requirements are met according to Company policies and agreed time frames. 
Ensure all Key Performance Indicator targets are reached across all areas of Customer Service. 
Any other administrative duties as requested by the Customer Services Manager. 
Comply with the Company’s health and safety policy and do your best to ensure the compliance of other parties. 
Follow and adhere to Company procedures and standards of performance.

If the above role sounds of interest and you have the relevant skills and experience, please apply today.

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Customer Service Administrator part time

Job Description

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