Account Director - Facilities Management

Account Director - Facilities Management

The FMC Network have partnered with a nationwide service provider to recruit an Account Director within the Facilities Management space. This is an exciting opportunity for a confident, experienced, and ambitious leader with proven ability to successfully manage large Hard FM contracts. The role would be suited to a strong-minded people and relationship manager with the skills to communicate and motivate across all levels of the organisation. 
 
This role will see you act as the area lead for customer management, commercial contract management and contract spend compliance within one of my clients main customers. You will be accountable for delivering best practice operational management and ensuring value for money across designated contract remit and provide professional focus, identity, and leadership to the Operational Teams.
 
Responsibilities
 

• You will lead the contract across the Operational Area as the clients business stabilises from mobilisation and Transformation of the contract. 
• The successful candidate will also support the business strategy and position the contract for focussed growth,drive a culture of continuous improvement and operational excellence.
• Ensure contract objectives are fully achieved within budgets and targets.
• Regularly review, action and report contract performance, against objectives, budgets, and targets
• Develop operational solutions ensuring that value to the customer is maximised and securing growth of the business.
• Responsibility for ensuring optimal operational and financial performance of the contract, ensuring all KPIs are achieved, as well as managing complex client relationships with a number of external stakeholders.
• Delivering high quality maintenance to meet contract SLAs and KPIs for reactive, planned and grounds maintenance across the Estate
• Ensuring best practice, policies, procedures, processes, and systems are adhered to and are compliant with the Management System.

   
This role will come with direct line management responsibility for 5 Area Managers.
 
The Account Director will be home based, with the expectation that you will be highly visible across 8 service delivery areas from Lands End to Northumberland during the working week. You can expect to be travelling between areas for 2-3 days per week.
Candidates are welcome to apply from anywhere within the country, as long as you are prepared for significant travel.
  
It is essential that candidates have proven relevant work experience at the appropriate level outlined above in a Hard FM contract environment. Previous experience of managing hard FM contracts within the MOD/MOJ, Health or Prison Services, or other Government/Local Authority environments would be of particular interest to us.
 
If you’re interested in th above Account Director role, please contact Ryan Evans on 0121 450 5000 ryan.evans@hserecruitment.co.uk