Technical Support Manager

We currently have an exciting opportunity for a career-minded individual to join us at Thames Water as the Technical Support Manager. This is a critical role within a Water Production area, you will be responsible for the risk profile of the region. As well as working hand-in-hand with the Area Operations Manager.
You will also manage a team of technical specialists, supporting the front-line operations managers. This role is responsible for the maintenance manager and a team of maintenance technicians for the area.
This is a senior role, managing a large maintenance budget, within a team of 6 managers and a technician team. Operational management experience is essential to ensure the candidate is successful.
The base site would be Coppermills WTW. However, the region covers a large geographical area in North London, where there are many sites to visit or be based on. The willingness to move around day to day is essential.
What you’ll be doing as the Technical Support Manager

• People Management – You will be responsible for all the basic principles of people management. You will ensure that monthly team meetings and 1-2-1s are in place and that the company Performance Development Review framework is adhered to. You will track and manage the performance levels of individuals, administering support where required.

• Coaching and mentoring – A key aspect of the role is coaching. The subject matter will be the correct operation and maintenance of mechanical and electrical equipment across our sites and the related asset standards. Your team as individuals and a collective must have an understanding of how to undertake their frontline activities, but also why they are doing them. You will have adequate resources and support from other departments in carrying out coaching, but you must possess the attributes required to be a good coach – personable, a good listener, and able to communicate and subsequently track learning requirements.
• Process Management – You will work closely with the process and technical teams to ensure that all processes on our sites are working optimally. Your team will carry out the preventative and corrective maintenance activities. They will also possess the training to assist skilled tradesmen when the needs arise on-site. For this dynamic to work effectively, teamwork is essential both at the managerial and also at the technician level.

• Health and Safety – You will have a leadership role in health and safety. A health and safety culture starts with people, and you must ensure that your team as individuals and as a collective are making safe hazards on site where they can and that they are reporting the issues so they can be administered on Safeguard. You will ensure that the basic principles of the Thames Water Health and Safety policy are enforced and that you manage the subject by the company health and safety manual. By focusing on the basics, and good, accurate communication, you will contribute towards improved health and safety standards on site.

Base Location – Hybryd Coppermills (WTW) - E17 7HE.
36 hours per week Monday-Friday. 7:30-15:30 pm.
What you should bring to the role

• Demonstrable Mechanical and Electrical maintenance management experience with strong skills in operation and engineering is essential.
• Degree level or equivalent, preferably an Engineering/Science background is desirable.
• Previous experience in a process-related industry is essential. Previous experience in the water industry is desirable.
• Previous experience in managing operational staff is required, but what is essential is an appreciation of the importance of employee engagement and team structure in enabling performance.
• Since coaching is a significant aspect of this role, it is vital that you are a good listener, that you can communicate well, and that you are adaptable to needs down to an individual level
• An ability to work in a team and understand the importance of team dynamics is essential.
• A strong focus on, and a good working knowledge of, health and safety is essential.
• An ability to prioritise, and organise workload is required.
• The successful candidate will be expected to consider operational strategy beyond just the day-to-day and will plan.

What’s in it for you?

• Competitive salary between £42,800- £56,000 per annum subject to your level of experience.
• 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?
Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.
We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.
Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.