Job Title: Customer Service/Administrator
Location: Worcester, WR6
Work Schedule: Monday to Friday, 8:30 AM - 5:00 PM or
Hourly Wage: £11.50 - £12.00
Are you passionate about providing exceptional customer service and managing administrative tasks with precision? If so, we have an exciting opportunity for you to join our team as a Customer Service/Administrator in Worcester.
Key Responsibilities:
Customer Service Excellence:
- Handle incoming customer inquiries via phone, email, and chat with professionalism and a customer-centric approach.
- Provide accurate information and assistance to customers, ensuring their needs are met promptly.
- Resolve customer issues and complaints effectively, maintaining a positive and helpful attitude.
Administrative Support:
- Perform various administrative tasks, including data entry, filing, and document management.
- Assist in maintaining accurate and up-to-date customer records and databases.
- Collaborate with other departments to ensure seamless coordination of administrative processes.
Communication:
- Communicate effectively with customers, team members, and other stakeholders.
- Keep customers informed about the status of their inquiries and provide updates as needed.
Problem-Solving:
- Identify and escalate issues that require additional attention or expertise.
- Collaborate with team members to develop solutions and improve overall customer satisfaction.
Qualifications:
- Proven experience in customer service and administrative roles.
- Excellent communication skills, both written and verbal.
- Strong organizational and multitasking abilities.
- Proficiency in using office software and customer management systems.
If you would like to apply for the Procurement Administrator role then please click 'Apply' now.