£25,000 - £26,000 Per Annum
Full Time
Permanent
Aylesbury, Buckinghamshire
Administration
Posted 21 days ago
Expires In 8 Days
Job Description
Pertemps Aylesbury is currently recruiting for a Service Co-Ordinator to join our maintenance client based in Aylesbury.
Salary: £25,000 - £26,000
Hours: 9am-5pm
Duties:
- Managing and overseeing the daily operations of the Service Desk ensuring efficient and effective resolution of all requests.
- Acting as the main point of contact for all incoming job tickets, phone calls, and emails from users and customers.
- Prioritising and assigning job tickets to the appropriate technical support teams based on urgency and complexity.
- Monitoring and tracking support tickets to ensure timely resolution and adherence to service level agreements (SLAs).
- Maintaining accurate and up-to-date documentation of support processes, standard operating procedures, and knowledge base articles.
- Attending regular training sessions to improve technology skills and promote self-service options for common issues.
- Proactively identify trends and recurring issues to develop long-term solutions and prevent future incidents.
- Continuously strive to improve customer satisfaction by delivering exceptional service and ensuring positive customer experiences.
Requirements:
- Proven experience in a service/maintenance desk role
- Strong knowledge of IT systems, hardware, and software
- Outstanding problem-solving skills and the ability to handle multiple tasks in a fast-paced environment
If you would be interested in this role, then please apply, or call Corinne at Pertemps.
Corinne Hadnum
corinne.hadnum@pertemps.co.uk
01269 429796
Division 612
Pertemps Aylesbury
Suite 2A
Tower House
High Street
Aylesbury
Buckinghamshire
HP20 1SQ
01296 429796
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