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Pertemps
£13.40 Per Hour
Full Time, Temporary
Burntwood, Staffordshire
Ref 060000403
Posted 8 days ago
Pertemps
£28,000 - £32,000 Per Annum
Full Time, Permanent
Flitwick, Bedfordshire
Ref 372220018
Posted 3 days ago
Pertemps | Thames Water
£25,246 Per Annum
Full Time, Permanent
Swindon, Swindon
Ref 46013
Posted 6 days ago
Pertemps
£27,500 Per Annum
Full Time, Permanent
London, Greater London
Ref 271102847
Posted 8 days ago
Cactus Search
£26,500 Per Annum
Full Time, Permanent
Newcastle upon Tyne, Tyne and Wear
Ref 804103161
Posted 14 days ago
Pertemps | DHL
£13.16 Per Hour
Full Time, Temporary
Worksop, Nottinghamshire
Ref 081101573
Posted 1 day ago
Pertemps
£27,000 - £29,000 Per Annum
Full Time, Permanent
Coventry, West Midlands
Ref 143102127
Posted 15 days ago
Pertemps
£13.48 - £13.52 Per Hour
Full Time, Temporary
Sunderland, Tyne and Wear
Ref 067114987
Posted 24 days ago
Pertemps
£14.51 Per Hour
Full Time, Temporary
Edinburgh, City of Edinburgh
Ref 263104206
Posted 27 days ago
Network Construction Services
£28,000 - £32,000 Per Annum
Full Time, Contract
Exeter, Devon
Ref 98564
Posted 28 days ago
Frequently Asked Questions:
How many Customer Service Advisers jobs are available on Pertemps?
There are 40 Customer Service Advisers jobs available on Pertemps right now.
What does a Customer Service Advisers do?
A Customer Service Adviser plays a key role in providing support and assistance to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This position involves effective communication, problem-solving, and a commitment to delivering high-quality service.
Tasks required include:
- Interact with customers through various channels, including phone calls, emails, chat, and in-person interactions..
- Provide information, answer inquiries, and offer assistance in a courteous and professional manner..
- Identify and resolve customer concerns, complaints, or issues promptly and effectively..
- Escalate complex issues to appropriate channels for further investigation and resolution..
- Develop a deep understanding of the company's products or services to provide accurate and helpful information to customers..
- Stay informed about updates, promotions, and changes in products or services..
- Communicate clearly and effectively, ensuring that customers understand the information provided..
- Use active listening skills to comprehend customer needs and concerns..
- Document customer interactions, issues, and resolutions accurately in the customer relationship management (CRM) system..
- Maintain detailed and organized records for reference and reporting purposes..
- Analyse customer problems and find practical solutions, aiming for a positive resolution..
- Collaborate with other departments or teams to address customer issues when necessary..
- Gather and relay customer feedback to the relevant departments to contribute to continuous improvement efforts..
- Identify patterns or trends in customer inquiries for proactive problem-solving..
- Ensure compliance with company policies, procedures, and service standards..
- Uphold ethical standards and maintain customer confidentiality..
- Identify opportunities to cross-sell or up-sell products or services based on customer needs..
- Provide additional information to customers about relevant offerings..
- Collaborate with other customer service advisers and teams to share knowledge and best practices..
- Participate in team meetings and training sessions..
What are the entry requirements for a Customer Service Advisers?
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.