Find a Job
Pertemps | Thames Water
£25,246 Per Annum
Full Time, Permanent
Swindon, Swindon
Ref 46013
Posted 6 days ago
Pertemps
£27,000 - £29,000 Per Annum
Full Time, Permanent
Coventry, West Midlands
Ref 143102127
Posted 15 days ago
Pertemps | Thames Water
£26,000 - £34,000 Per Annum
Full Time, Permanent
Reading, Berkshire
Ref 45357
Posted 7 days ago
Pertemps
£13.40 Per Hour
Full Time, Temporary
Burntwood, Staffordshire
Ref 060000403
Posted 8 days ago
Pertemps
£27,500 Per Annum
Full Time, Permanent
London, Greater London
Ref 271102847
Posted 8 days ago
Cactus Search
£26,500 Per Annum
Full Time, Permanent
Newcastle upon Tyne, Tyne and Wear
Ref 804103161
Posted 14 days ago
Pertemps | DHL
£13.16 Per Hour
Full Time, Temporary
Worksop, Nottinghamshire
Ref 081101573
Posted 1 day ago
Pertemps
£25,000 - £30,000 Per Annum
Full Time, Permanent
Tewkesbury, Gloucestershire
Ref 047111567
Posted 20 days ago
Pertemps
£13.48 - £13.52 Per Hour
Full Time, Temporary
Sunderland, Tyne and Wear
Ref 067114987
Posted 24 days ago
Pertemps
£14.51 Per Hour
Full Time, Temporary
Edinburgh, City of Edinburgh
Ref 263104206
Posted 27 days ago
Frequently Asked Questions:
How many Customer Service Agent jobs are available on Pertemps?
There are 40 Customer Service Agent jobs available on Pertemps right now.
What does a Customer Service Agent do?
A Customer Service Agent is responsible for providing assistance and support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role involves effective communication, problem-solving, and a commitment to meeting customer needs.
Tasks required include:
- Interact with customers through various channels, including phone calls, emails, and chat..
- Provide accurate and timely information to customers, addressing inquiries and offering assistance..
- Resolve customer concerns, complaints, or issues promptly and efficiently..
- Document customer interactions and resolutions in the customer relationship management (CRM) system..
- Stay informed about company products or services to provide relevant information to customers..
- Collaborate with other departments to ensure timely resolution of customer issues..
- Gather and relay customer feedback to contribute to continuous improvement efforts..
- Identify opportunities for upselling or cross-selling additional products or services..
- Adhere to company policies, procedures, and service standards..
- Collaborate with team members to share knowledge and best practices..
What are the entry requirements for a Customer Service Agent?
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.