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Pertemps | Thames Water
£38,000 Per Annum
Full Time, Permanent
Swindon, Swindon
Ref 44491
Posted 6 days ago
Pertemps
£25,000 Per Annum
Full Time, Permanent
Kilmarnock, East Ayrshire
Ref 232103928
Posted 20 days ago
Pertemps
£12.71 Per Hour
Full Time, Temporary
Shire Oak, West Midlands
Ref 060000269
Posted 8 days ago
Pertemps
£27,000 - £30,000 Per Annum
Full Time, Permanent
Moulton, Northamptonshire
Ref 065104668
Posted 11 days ago
Vox Network Consultants
£23 Per Hour
Full Time, Temporary
West London, Greater London
Ref V85103882
Posted 28 days ago
Pertemps
£24,286 Per Annum
Full Time, Permanent
Chester, Cheshire
Ref 128106615
Posted 22 hours ago
RGB Recruitment
£14.28 Per Hour
Full Time, Contract
Exeter, Devon
Ref 38541
Posted 5 days ago
Pertemps
£13 - £13.50 Per Hour
Full Time, Temporary
Basingstoke, Hampshire
Ref 365206260
Posted 5 days ago
Pertemps
£12.71 Per Hour
Full Time, Temporary
Ponders End, Greater London
Ref 383101320
Posted 11 days ago
Pertemps
£28,500 Per Annum
Full Time, Permanent
Corby, Northamptonshire
Ref 065104656
Posted 14 days ago
Frequently Asked Questions:
How many Customer Service Agent jobs are available on Pertemps?
There are 51 Customer Service Agent jobs available on Pertemps right now.
What does a Customer Service Agent do?
A Customer Service Agent is responsible for providing assistance and support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role involves effective communication, problem-solving, and a commitment to meeting customer needs.
Tasks required include:
- Interact with customers through various channels, including phone calls, emails, and chat..
- Provide accurate and timely information to customers, addressing inquiries and offering assistance..
- Resolve customer concerns, complaints, or issues promptly and efficiently..
- Document customer interactions and resolutions in the customer relationship management (CRM) system..
- Stay informed about company products or services to provide relevant information to customers..
- Collaborate with other departments to ensure timely resolution of customer issues..
- Gather and relay customer feedback to contribute to continuous improvement efforts..
- Identify opportunities for upselling or cross-selling additional products or services..
- Adhere to company policies, procedures, and service standards..
- Collaborate with team members to share knowledge and best practices..
What are the entry requirements for a Customer Service Agent?
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.