Find a Job
Pertemps | DHL
£14.73 Per Hour
Full Time, Temporary
Leicestershire, Leicestershire
Ref 068105385
Posted 6 days ago
£26,000 - £30,000 Per Annum
Full Time, Permanent
Trafford, Greater Manchester
Ref 021102536
Posted 6 days ago
Pertemps | Royal Mail
£13.52 Per Hour
Full Time, Temporary
Chesterfield, Derbyshire
Ref AK-15
Posted 14 days ago
Pertemps
£28,000 - £30,000 Per Annum
Full Time, Permanent
High Wycombe, Buckinghamshire
Ref 372219850
Posted 11 days ago
Pertemps
£27,053 Per Annum
Full Time, Permanent
Hornsey, Greater London
Ref 271102820
Posted 15 days ago
Cactus Search
£26,000 Per Annum
Full Time, Permanent
Datchet, Berkshire
Ref 804103129
Posted 21 days ago
Pertemps | Open University
£12.79 Per Hour
Full Time, Temporary
Manchester, Greater Manchester
Ref 417100068
Posted 21 days ago
Pertemps | Open University
£12.79 Per Hour
Full Time, Temporary
Nottingham, Nottinghamshire
Ref 417100067
Posted 21 days ago
£25,131 - £26,070 Per Annum
Full Time, Permanent
Warrington, Cheshire
Ref 820101596
Posted 22 hours ago
Network Construction Services
£27,976 Per Annum
Full Time, Permanent
Basildon, Essex
Ref BAS MD
Posted 1 day ago
Frequently Asked Questions:
How many Customer Service Agent jobs are available on Pertemps?
There are 51 Customer Service Agent jobs available on Pertemps right now.
What does a Customer Service Agent do?
A Customer Service Agent is responsible for providing assistance and support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role involves effective communication, problem-solving, and a commitment to meeting customer needs.
Tasks required include:
- Interact with customers through various channels, including phone calls, emails, and chat..
- Provide accurate and timely information to customers, addressing inquiries and offering assistance..
- Resolve customer concerns, complaints, or issues promptly and efficiently..
- Document customer interactions and resolutions in the customer relationship management (CRM) system..
- Stay informed about company products or services to provide relevant information to customers..
- Collaborate with other departments to ensure timely resolution of customer issues..
- Gather and relay customer feedback to contribute to continuous improvement efforts..
- Identify opportunities for upselling or cross-selling additional products or services..
- Adhere to company policies, procedures, and service standards..
- Collaborate with team members to share knowledge and best practices..
What are the entry requirements for a Customer Service Agent?
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.