Find a Job
Pertemps
£65,000 - £70,000 Per Annum
Full Time, Permanent
Bristol, Bristol
Ref 043315282
Posted 10 days ago
Pertemps | DHL
£13.29 Per Hour
Full Time, Temporary
Leicester, Leicestershire
Ref 068105394
Posted 20 days ago
Pertemps | DHL
£13.29 Per Hour
Full Time, Temporary
Leicester, Leicestershire
Ref 068105484
Posted 2 days ago
Pertemps | DHL
£13.29 Per Hour
Full Time, Temporary
Leicester, Leicestershire
Ref 068105469
Posted 2 days ago
Pertemps
£13.46 Per Hour
Full Time, Temporary
Castleford, West Yorkshire
Ref 048109947
Posted 14 days ago
Pertemps
£36,500 Per Annum
Full Time, Permanent
Birmingham, West Midlands
Ref 038109768
Posted 1 day ago
Vox Network Consultants
£27.48 Per Hour
Full Time, Temporary
West London, Greater London
Ref V85103603
Posted 28 days ago
Pertemps Social Care
£27 Per Hour
Full Time, Contract
Sunderland, Tyne and Wear
Ref AS-181
Posted 17 days ago
£12.71 Per Hour
Full Time, Temporary
Trafford Park, Greater Manchester
Ref 021102601
Posted 14 days ago
Pertemps
£36 Per Hour
Full Time, Temporary
London, Greater London
Ref 775112595
Posted 6 days ago
Frequently Asked Questions:
How many Customer Service Agent jobs are available on Pertemps?
There are 40 Customer Service Agent jobs available on Pertemps right now.
What does a Customer Service Agent do?
A Customer Service Agent is responsible for providing assistance and support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. This role involves effective communication, problem-solving, and a commitment to meeting customer needs.
Tasks required include:
- Interact with customers through various channels, including phone calls, emails, and chat..
- Provide accurate and timely information to customers, addressing inquiries and offering assistance..
- Resolve customer concerns, complaints, or issues promptly and efficiently..
- Document customer interactions and resolutions in the customer relationship management (CRM) system..
- Stay informed about company products or services to provide relevant information to customers..
- Collaborate with other departments to ensure timely resolution of customer issues..
- Gather and relay customer feedback to contribute to continuous improvement efforts..
- Identify opportunities for upselling or cross-selling additional products or services..
- Adhere to company policies, procedures, and service standards..
- Collaborate with team members to share knowledge and best practices..
What are the entry requirements for a Customer Service Agent?
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.