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£26,500 - £28,500 Per Annum
Full Time, Permanent
Glasgow, Glasgow City
Ref 804103139
Posted 24 days ago
Pertemps
£14.51 Per Hour
Full Time, Temporary
Edinburgh, City of Edinburgh
Ref 263104115
Posted 4 days ago
Pertemps
£12.71 Per Hour
Part Time, Temporary
Dundee, Dundee City
Ref 629106654
Posted 16 days ago
Pertemps
£14.51 - £21.68 Per Hour
Full Time, Temporary
City of Edinburgh, City of Edinburgh
Ref 263104099
Posted 26 days ago
Pertemps
£13 Per Hour
Full Time, Temporary
Edinburgh, City of Edinburgh
Ref 263104121
Posted 2 days ago
Pertemps
£26,000 Per Annum
Full Time, Permanent
Dunlop, East Ayrshire
Ref 232104002
Posted 25 days ago
Pertemps | The Scottish Government
£14.68 Per Hour
Full Time, Temporary
Wick, Highland
Ref 086109468
Posted 3 days ago
Frequently Asked Questions:
How many Customer Services Adviser jobs are available on Pertemps?
There are 7 Customer Services Adviser jobs available on Pertemps right now.
What does a Customer Services Adviser do?
A Customer Services Adviser is a professional dedicated to providing expert advice, assistance, and support to customers. This role involves addressing inquiries, resolving issues, and offering guidance to ensure a positive and satisfactory customer experience.
Tasks required include:
- Interact with customers through various channels, including phone calls, emails, and chat..
- Provide accurate and timely information to address customer inquiries and concerns..
- Offer expert advice and guidance to customers on product or service usage and benefits..
- Resolve customer issues, complaints, or requests in a prompt and efficient manner..
- Document customer interactions and resolutions in the customer relationship management (CRM) system..
- Stay informed about company products or services to provide relevant and up-to-date information..
- Collaborate with other departments to ensure timely resolution of customer issues..
- Gather and relay customer feedback to contribute to continuous improvement efforts..
- Identify opportunities for upselling or cross-selling based on customer needs..
- Adhere to company policies, procedures, and service standards..
What are the entry requirements for a Customer Services Adviser?
There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.