£24,794 Per Annum
Full Time
Permanent
Droitwich, Hereford and Worcester
Customer Service And Call Centre
Posted 12 hours ago
Expires In 29 Days
Job Description
Service Administrator
Location: Droitwich
Job Type: Permanent
Hours: Monday to Friday, 9:00am - 5:30pm (37.5 hours per week)
Salary: £24,794 per annum
About the Company
Our client is a well-established and growing business within their field. Due to continued demand, they are looking to recruit an organised and customer-focused Service Administrator to join their busy team in Droitwich.
The Role
This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment and enjoys providing exceptional customer service. You will play a key role in supporting the Service Team, coordinating engineer activities, managing customer enquiries, and ensuring service requests are processed efficiently.
Key Responsibilities
To be successful in this role, you will have:
What's on Offer?
If you are an experienced Administrator looking for your next opportunity and enjoy working in a customer-focused environment, we'd love to hear from you. Apply today!
Location: Droitwich
Job Type: Permanent
Hours: Monday to Friday, 9:00am - 5:30pm (37.5 hours per week)
Salary: £24,794 per annum
About the Company
Our client is a well-established and growing business within their field. Due to continued demand, they are looking to recruit an organised and customer-focused Service Administrator to join their busy team in Droitwich.
The Role
This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment and enjoys providing exceptional customer service. You will play a key role in supporting the Service Team, coordinating engineer activities, managing customer enquiries, and ensuring service requests are processed efficiently.
Key Responsibilities
- Providing administrative support to the Service Team on a daily basis
- Handling customer enquiries via telephone and email
- Scheduling and coordinating service visits and engineer appointments
- Updating customer records and maintaining accurate internal systems
- Raising and processing service requests and work orders
- Liaising with engineers, customers, and internal departments
- Monitoring outstanding jobs and ensuring timely follow-ups
- Preparing service documentation, reports, and paperwork
- Processing invoices and supporting general accounts administration
- Keeping customers informed on the progress of service requests
- Ensuring all information is recorded accurately and efficiently
- Supporting the wider team with general office administration duties
To be successful in this role, you will have:
- Previous experience within administration, customer service, or a role involving the management of a large client base
- Excellent attention to detail and accuracy
- Strong organisational and time-management skills
- Confident communication skills, both over the phone and via email
- Good IT skills, including Microsoft Office applications
- The ability to work effectively in a busy and varied environment
- A proactive and professional approach to work
What's on Offer?
- Full-time Monday to Friday working hours
- Friendly and supportive team environment
- Opportunity to gain experience within a well-established business
- Competitive annual salary of £24,794
If you are an experienced Administrator looking for your next opportunity and enjoy working in a customer-focused environment, we'd love to hear from you. Apply today!